Evergreen Lodge
- Care home
- 40 beds
- Nursing care
- Dementia care
- Registered since 2011
- Higher Bebington, Wirral, North West
Inadequate
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Requires improvement to Inadequate.
4 months
since the latest rating was published.
4 of 101
rated care homes in Wirral are rated Inadequate, like this one.
Evergreen Lodge: inspection record
Rated Inadequate in June 2026, down from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Court Nursing Home (Good, 0.3 miles away) and Summer Fields (Good, 0.4 miles away).
Nearest care homes:
- G Court Nursing Home Good, 0.3 miles away
- G Summer Fields Good, 0.4 miles away
- G Derwent Lodge Nursing Home Good, 0.6 miles away
- G Lezayre Nursing Home Good, 0.6 miles away
- G Salisbury House Residential Home Good, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 3 June 2026 (assessment visit 27 February 2026). Quoted under the Open Government Licence.
Date of the assessment 3 March 2026 to 25 March 2026. Evergreen Lodge is a care home with nursing, which providers accommodation and personal care as a single package under one contractual agreement. The service is a 40 bedded care home split over 4 units and 2 floors. At the time of the assessment the service was at maximum capacity.
During the assessment we looked at all the 5 key questions.
The provider was in breach of regulations relating to dignity and respect, consent to care, safe care and treatment, good governance and staffing.
The provider did not adhere to the principles of the Mental Capacity Act. There was no evidence that all practical steps had been taken to support people in making their own decisions. There was no evidence that people had been provided with information in a way they could understand to support them to make decisions.
The best interest process had not always been followed to ensure decisions were made in the person’s best interest and that appropriate people were involved in the decision-making process.
When a person required the use of restraint to protect their well-being and safety, this was not always clearly recorded and there was little evidence a debrief did had taken place. Debriefs are important for peoples emotional and psychological wellbeing as well as learning and reflection.
Accident and incidents were not always fully recorded and lacked lessons learned to drive improvement and mitigate further risks.
We observed positive interactions between staff and people who lived in the home. Permanent staff knew people well and this was evident through their interactions.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
- Safe Inadequate
- Effective Inadequate
- Caring Inadequate
- Responsive No rating
- Well-led Inadequate
Read the rest of CQC's summary
-
Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate. This meant people were not safe and were at risk of avoidable harm.
The service was in breach of legal regulation 12 in relation to people’s safe care and treatment. -
Effective
Inadequate
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate. This meant there were widespread and significant shortfalls in people’s care, support and outcomes.The service was in breach of legal regulation in relation to regulation 11 consent to care.
-
Caring
Inadequate
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate. This meant people were not treated with compassion and there were breaches of dignity; staff caring attitudes had significant shortfalls.
The service was in breach of legal regulation 10 in relation to dignity and respect. -
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people’s needs were not always met. -
Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The service was in breach of legal regulation 17 and 18 in relation to governance and staffing at the service.
Questions to ask when you visit
- Safe was rated Inadequate on 3 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Inadequate on 3 June 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Inadequate on 3 June 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 3 June 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- June Poole
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 6 November 2020. Latest assessment published 3 June 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Evergreen Lodge Limited
- Ownership type
- Organisation
- Companies House number
- 04414960 (opens Companies House)
Getting help from Wirral Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wirral Borough Council
- Ask for a care needs assessment
- Phone: 0151 606 2006, Monday to Friday 9am to 5pm. Out-of-hours emergencies: 0151 677 6557
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Evergreen Lodge provide nursing care?
- Yes. The Care Quality Commission lists Evergreen Lodge as a care home with nursing.
- How many beds does Evergreen Lodge have?
- The Care Quality Commission's register lists 40 beds at Evergreen Lodge.
- When was Evergreen Lodge last inspected?
- The Care Quality Commission's latest rating for Evergreen Lodge was published on 3 June 2026.
- Who runs Evergreen Lodge?
- Evergreen Lodge is run by Evergreen Lodge Limited.
- What is Evergreen Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 3 June 2026.
Contact
- Phone
- 0151 643 1068
- Address
- 38 Haddon Road, Birkenhead, CH42 1NZ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Court Nursing Home (Good, 0.3 miles away) and Summer Fields (Good, 0.4 miles away).
Nearest care homes:
- G Court Nursing Home Good, 0.3 miles away
- G Summer Fields Good, 0.4 miles away
- G Derwent Lodge Nursing Home Good, 0.6 miles away
- G Lezayre Nursing Home Good, 0.6 miles away
- G Salisbury House Residential Home Good, 0.6 miles away