Lezayre Nursing Home

Procedures were in place to prevent the spread of infections and the home appeared to be clean. Staff had access to personal protective equipment and families were supported to visit the home in line with guidance. Accidents were reviewed and opportunities taken to learn lessons to help prevent further incidents.

We found that there were enough staff available, to support people in a timely way, although feedback received was mixed. Staff had been recruited safely, were aware of people's needs and knew how to report any safeguarding concerns they had. People and their relatives told us they were safe living at Lezayre. Medicines were managed safely by staff who had undertaken training and had their competency assessed. However, some records required further clarity and the registered manager actioned this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had systems in place to monitor the quality and safety of the service and the registered manager was committed to ensuring their regulatory responsibilities were met. Systems were in place to gather feedback from people and their relatives, to help shape the service and people told us the home was well managed and staff provided good care.

Staff worked closely with the local GP and made referrals to other health and social care professionals when required, for specialist advice and support, to ensure people's needs were met effectively.