Grovewood Residential Home

The service had a positive and open culture in which safety concerns were used as a learning and improvement opportunity The service worked with people and external agencies to maintain safe and assured systems of care People were protected from the risk of harm and abuse and encouraged to share concerns. People were supported to understand and manage risk. Care plans were clear and provided sufficient guidance to staff to support people to keep safe. There were sufficient and appropriately trained staff in place to support people. The service was clean, tidy and safely maintained. Risks to managing medications was safely managed. Evidence shows the standard quality of care is good.

The service promoted a positive culture which was practised and promoted by the whole of the staff team. The service has inclusive leaders who embody the culture and values of their workforce and organisation. The home utilised various methods for enabling staff to speak up in the home, and helping to create a positive culture. Staff told us they felt supported by the management team. The service had accessible policies and procedures that staff were aware of and kept updated with. The service demonstrated that it valued diversity in its workforce and worked towards an inclusive and fair culture by improving equality and equity for its staff. The service demonstrated effective processes in relation to responsibilities, roles, systems of accountability and good governance. The service worked collaboratively with partner organisations and had good outcomes measured by the local authority. There was an emphasis on learning and improving throughout the service.