Salisbury House Residential Home

People were protected from the risk of abuse and harm. Risks to people were identified and measures were in place to help ensure people received safe care.

Staff were recruited safely and people were supported by a team of trained and experienced staff. Many of the staff had worked at the home for a long time and so knew people well.

People received medicines in a safe way, from staff who were trained and had their competency assessed.

Systems were in place for reporting any accidents and incidents and learning from them. Incidents were analysed for any trends and patterns to help reduce the risk of recurrence.

People’s support needs were assessed prior to their admission to help ensure their choices were fully understood and respected, and their needs could be met in full.

People’s care plans contained guidance for staff on how to provide personalised care and support to people. Care plans were reviewed regularly to ensure care and support were both relevant and effective.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and family members were involved in decisions about care and support at every opportunity.

People were treated with kindness and compassion, and their privacy, dignity and independence were promoted and respected. Staff had developed strong relationships with both people and their families. People’s relatives were made to feel welcome by staff when they visited.

Processes were in place to ensure people and their significant others were able to express their views and opinions, in a variety of ways. People and their relatives were able to provide their feedback at any time.

The leadership of the service was underpinned by a culture which was committed to delivering high quality, safe and person-centred care in a family like environment. Governance processes were used to help identify any shortfalls in practice and monitor and improve the quality and safety of the service.

Both leaders and staff worked in conjunction with other external professionals, to help deliver the best possible care for people.