Ammersall Court

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's needs, and wishes were fully met by staff that knew them well and were passionate about people's independence. People were respected and valued as individuals; and empowered as partners in their care in an exceptional service. Typical of people's comments were, "This is the best place I've ever lived" and "I love living here."

People received exceptionally personalised care and support specific to their needs and preferences. This had been particularly effective in supporting people to achieve their goals and aspirations and encouraged more freedom for people to take risks. This in turn, had led to people becoming more confident and adventurous and having very rich lives.

People were assisted to learn to be involved in managing their medicines and received their medicines in a safe way. Staff were patiently committed to enabling people to do as much for themselves as possible. Staff were very knowledgeable about how to keep people safe and the service learned from accidents and incidents and used this learning to improve the service. Recruitment continued to be undertaken in a safe way and there were enough staff to meet the needs of each person.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, and in their best interests. The policies and systems in the service supported this practice. Staff were skilled, motivated and knowledgeable. They had received appropriate training and support and were encouraged to develop their individual skills and interests. People received a balanced diet which met their individual needs and took into consideration their preferences.

People were supported by staff who were incredibly kind and caring and who maintained their dignity and privacy and treated them with utmost respect. People were fully involved in the service and had opportunities to give feedback.

The service was exceptionally well-led. The registered manager's dedication to a person led approach to supporting people provided a positive model for all the staff. The registered manager and their staff team were passionate and committed in placing people at the heart of the service.

Feedback about the registered manager was exceptionally positive and staff felt very well supported. Staff were well motivated and very proud of the service, and morale was very high. There had been several improvements made since the last inspection and these built on an already well led and well monitored service, to ensure there was an extremely strong person centred, person led, caring and responsive ethos. People consistently told us how they were treated with exceptional kindness and respect. We saw there was an extremely positive atmosphere and engaging interaction during our visit.