Community Places-Clifton Drive

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Care: Care is person-centred and promotes people's dignity, privacy and human rights People received the right support in relation to risks, such as those relating to mental health conditions and learning disabilities. There were enough staff to support people safely and staff knew people well. The provider checked staff were suitable to work with people through recruitment checks. Staff received training in infection control practices. We made a recommendation about medicines practices.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives The service was managed well and the registered manager was experienced and understood their role, as did all staff we spoke with. The registered manager oversaw the service with regular checks and reviews to ensure people received good quality care. We made a recommendation about strengthening medicines audits. Communication with people, relatives and staff took place and feedback was used as part of improving the service. Staff felt well supported. Care was provided in a person-centred way. The provider worked with local health and social care services to ensure people received the care they needed.