Hexthorpe Cottage

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support: • People lived in an ordinary, family home which integrated well within the community. People had good access to their community and nearby shops. The location also had the benefit of affording people easy access to the countryside for walks.

Right care: • Care and support was person-centred and promoted people's dignity, privacy and human rights. People were supported in the least restrictive way and education and learning was promoted.

Right culture: • The ethos, values, attitudes and behaviours of leaders and care staff ensured people using the service were leading confident, inclusive and empowered lives.

The service provided care and support that was person centred. People told us they felt safe and we saw people were comfortable in the presence of staff. People were protected from avoidable harm and their medicines were managed safely. There were enough staff to meet people's needs and they were recruited in a way that kept people safe.

Staff received appropriate training, which was relevant to their role and to people's individual needs. Staff were clear on how to identify and report any safeguarding concerns.

People's needs were assessed, and care and support was planned and delivered in a person-centred way. People's nutritional needs, health and wellbeing were well supported. They had regular access to healthcare services to make sure their health care needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's independence and choice was supported and they engaged in meaningful and varied social and leisure activities of their choice.

The registered provider had a culture of learning and improvement. There was an effective system of governance in place to monitor and improve the quality and safety of the service. Staff worked well with partner professionals to meet people's individual needs.