Synergy Leicester Care and Support Ltd

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team The inspection was carried out by 1 inspector. An inspection manager attended to observe the inspector's practice.

Service and service type Groby Lodge is a 'care home'. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Groby Lodge is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection This inspection was unannounced.

What we did before the inspection We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We completed observations of staff engagement with people using the service. We spoke with 1 person who used the service and 3 relatives about their experience of the care provided. We spoke with the registered manager, deputy manager and 4 care workers. We reviewed a range of records. This included 2 people's care records and multiple medication records. We looked at training data and 2 staff files in relation to recruitment. We also looked at a variety of records relating to the management of the service, including policies, staff allocation, accidents and incident records analysis and complaints.

The five questions we ask about services and what we found