Croft Care Home

People were assessed and plans were put in place to meet their needs. Staff had been trained and had the skills to support people effectively. People received consistent support from staff and their health and dietary needs were managed effectively. People lived in an adapted environment which took account of their individual needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to maintain their independence and could make choices and decisions about their care. Staff treated people with kindness, respect and dignity and people's privacy was promoted.

People were supported in line with their individual preferences. Staff ensured they communicated with people effectively and supported people to engage in activities of their choice. People had their future wishes considered for end of life care. People understood how to make a complaint.

There were systems in place which promoted person centred care. Staff had opportunities for support from the management team and people were asked for their views. There were governance systems in place which checked on the quality of the service people received. Partnerships were in place with other health professionals and the service adopted a learning culture.