Riverside Care Home Limited

People's experience of using this service: The service met the characteristics of good in all areas.

At the last inspection in September 2017, the service was rated as Requires Improvement overall. At this inspection, we found that the provider had made improvements. The home had improved and is now rated as Good.

The care people received was safe. There were safeguarding procedures were in place and these were followed. Individual risks to people were considered and reviewed. Medicines were managed in a safe way. There were enough staff available for people. Infection control procedures were implemented. Lessons were learnt when things went wrong in the home.

The care that people received was effective. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff received both an induction and training that helped them support people. People received support from health professional and referrals were made when needed. People enjoyed the food available and were offered a choice. The environment was adapted to meet people's needs.

People and relatives were happy with the staff that supported them and were treated in a kind and caring way. People were offered choices, encouraged to remain independent and their privacy and dignity was maintained.

People received care that was responsive to their needs. The care they received was individual to their needs. Their likes and dislikes were considered. People had the opportunity to participate in activities they enjoyed. There was a complaints procedure in place.

There were audits in place which were effective in continually developing the quality of the care. Feedback was sought from people and relatives who used the service, this was used to make changes. There was a registered manager in post and staff felt supported and listened to.

More information is in the full report.