Ridgeway Care Centre

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had systems in place to monitor the quality of the home. Areas where improvement was needed had already been identified, for example medicines and training. Action plans were in place to improve the quality and safety of the care provided.

There were enough staff to meet people's needs. People told us staff were kind and that they had a good relationship with them. Staff provided safe care for people and were knowledgeable about their roles. However, training was not fully up to date.

The home was clean hygienic and a pleasant environment to spend time in.

People's care plans were up to date and accurately reflected their needs. Risks were identified and appropriate action taken to keep people safe. People were able to receive visits from their relatives and there was a programme of activities to support their well-being.

The manager worked collaborately with outside agencies such as the community nurses and safeguarding to ensure people were safe and their needs were being met.