Welbourn Manor Care Centre

People were protected from the risk of abuse as there were clear processes in place to investigate any allegations made, and staff understood their responsibilities in safeguarding people in their care.

The risks to people's safety were monitored and measures were in place to manage these risks. The manager had processes in place to learn from events, incidents and accidents at the service. People's medicines were managed safely. People were cared for by staff who had the necessary skills and knowledge to safely support them. We were told there had been some concerns over staffing numbers. However, the provider had been responsive and was continuing to recruit to vacant posts. On the day of our inspection there were enough staff to support people.

The service was well led, the provider had worked to ensure there was clear management support following a period of unsettlement at the service. A new manager was in post. People, relatives and staff told us the manager was open, visible and supportive. There was a clear person-centred approach to the care people received, which was supported by staff, the manager and senior managers for the provider.

There were clear quality monitoring processes in place which had positively impacted on the care people received. The provider notified CQC of events in line with their registration responsibilities. The staff at the service worked with health professionals to effectively support people in their care.