Dormy Way

At the time of the inspection there were four people living at the service. Best practice guidelines recommend supporting people living with a learning disability in settings that accommodate less than six people. The service model at Dormy Way was aligned to the principles set out in Registering the Right Support. Outcomes for people using the service, reflected the principles and values of Registering the Right Support including; choice, promotion of independence and inclusion. People's support was focused on them having as many opportunities as possible, to have new experiences and to maintain their skills and independence.

People's experience of using this service: Some people living at Dormy Way had limited ability to have verbal conversations with us. However, when asked if they liked living at the home, people responded with a smile or said, "Yes."

There were enough staff to meet people's needs and they had been recruited safely. Staff received appropriate training and support to enable them to carry out their role effectively.

Individual and environmental risks to people had been assessed and were monitored regularly to keep people safe. The service was clean, well maintained and procedures were in place to protect people from the risk of infection.

Staff treated people with kindness and compassion. Staff had developed positive relationships with people and their relatives and knew what was important to them.

People had access to health and social care professionals where required and staff worked together co- operatively and efficiently.

People had clear, detailed and person-centred care plans, which guided staff on the most appropriate way to support them.

People were involved in making decisions about their care and support. Information was available in a format they could understand.

The registered manager sought feedback about the service from people, their relatives and staff, and this information was used to improve the service.

The registered manager and provider carried out regular checks on the quality and safety of the service.

The service met the characteristics of Good in all areas. More information is in the full report.