Highlands Road

People's experience of using this service:

People told us they were very happy living at Highlands Road. People told us they were encouraged to be independent and involved in developing their care and support plans. Staff understood people's individual communication needs and worked in proactive ways to provide person-centred support.

Staff demonstrated knowledge of how to safeguard adults and promoted their human rights. Incidents were dealt with appropriately, which helped to keep people safe. People were supported with their health needs, this included being supported for a specific learning disability annual health check. People were referred to other health and social care professionals when required and were supported with their emotional well- being. Staff we spoke with told us they felt supported by the provider.

People told us staff were caring, supportive and kind. We observed staff to treat people in a dignified manner and people told us they were given privacy within the home. Activities were arranged for people that suited their individual interests. Staff actively explored what other activities or community groups were available locally to ensure that people had opportunities to engage in their community.

Support plans were detailed and recorded what was important to the individual. People were involved in planning their own lives and agreeing future goals. Support plans were person-centred, meaning people were at the heart of how they wanted their care and support to be provided.

Staff told us they felt well trained and supported. The home had a consistent staff team who understood the needs of people well. We saw staff upheld and promoted people's rights relating to equality and diversity.

People, staff and professionals told us they thought the home was well led and they spoke positively about the senior support worker and the registered manager. The provider and registered manager carried out numerous audits to ensure the service was effective. Staff supported people to integrate into the local community and the culture of the service promoted the values of supporting people to be as independent as possible.