Blackbrook House Care Home

We found the following examples of good practice.

Staff put on, took off and disposed of personal protective equipment (PPE) safely in line with the relevant guidance. Throughout our inspection staff were wearing the required levels of PPE and maintaining social distancing as much as possible.

There was a designated room with appropriate infection prevention and control measures set up, enabling safe visiting. Relatives were also supported to safely visit their loved ones in exceptional circumstances, such as when people were receiving end of life care.

Processes in place for any visitors were clearly displayed on entrance to the home, and included a temperature check, hand sanitiser, a questionnaire to identify any previous contact with COVID-19. Appropriate PPE was available for use.

Regular testing was completed for staff and people living at the service. This meant prompt action could be taken should anyone test positive for COVID-19.

Processes and policies were in place to ensure people were admitted safely and self-isolated for 14 days, in accordance with national guidance.

Staff had training to manage infection control and COVID-19. There was a contingency plan for the service to follow in case of an outbreak.

The service was clean and hygienic. Robust cleaning measure were in place. For example, measures were in place to make sure high touch areas were cleaned on a regular basis and visiting areas were thoroughly cleaned prior to being used again.

Up to date policies, procedures and guidance for the service had been implemented. We found one policy which needed to be updated however, the staff were following current guidance in practice. This was updated immediately following the inspection.

Quality assurance audits were being completed during the COVID-19 pandemic to reflect best practice. Staff knew how to immediately instigate full infection control measures to care for a person with symptoms to avoid the virus spreading to other people and staff members.

The five questions we ask about services and what we found