The Avenue Care Home

The registered manager checked our LFD test results and asked to see our COVID pass on arrival.

The registered manager had completed outcome forms for all people which covered their risk of contracting COVID-19.

The registered manager and staff communicated regularly with family of people living in the home. They also had effective relationships with other professionals such as GP surgeries for the benefit of people living in the home.

The home was clean and tidy, staff followed cleaning rotas. Care staff were documenting cleaning being carried out within the home and these were checked by the management team to ensure cleaning was carried out effectively. All staff ensured regular disinfection of frequently touched surfaces of the home for example, light switches and door handles.

There were enough stocks of PPE in the home. Staff had received training from the local authority on donning and doffing and infection, prevention and control.

The registered manager had a good understanding of zoning and cohorting which was followed in the event of a COVID-19 outbreak.

The provider had an up to date infection control policy which had been updated to include COVID-19.

The five questions we ask about services and what we found