Lyme House

We found the following examples of good practice:

Safe visiting procedures were followed. Visits were restricted to essential visitors only and pre-arranged. All visitors underwent a health screening assessment and they were provided with the required personal protective equipment (PPE). There was a good stock of the right PPE and staff used and disposed of it correctly. Social distancing and shielding rules were complied with. Adaptations were made to the environment to help support social distancing. There were designated suites within the service to accommodate people who test positive for COVID-19 or for those showing symptoms. Staff had completed infection prevention and control (IPC) training and underwent regular competency checks to ensure they knew how to keep people and themselves safe during the COVID-19 pandemic. Staff were provided with daily updates about current IPC guidance. Regular testing was accessed for people using the service and staff. Safe procedures were followed for admitting people into the service. People told us they felt safe living at Lyme House during the pandemic and staff told us they felt safe at work and well supported by managers and senior staff. There were designated infection control leads who worked effectively with other staff to ensure infection prevention and control measures were followed. Risk assessments and clear cleaning schedules related to Covid-19 were in place and monitored. There was increased cleaning of high touch areas and surfaces. People received the support they needed to stay in touch with family and friends through telephone and video calls. People, staff and family members received regular updates to make sure they understood the precautions being taken, and how to keep people safe.

Further information is in the detailed findings below.

The five questions we ask about services and what we found