St Philips Close

People had their own bedroom and shared facilities. Staff took action to ensure people's care and support was in a safe, clean and well-maintained environment. However, staff told us concerns raised with the landlord and senior managers were not being addressed in a timely way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Staff had completed necessary training to meet people's needs. However, they did not always recognise risk of harm to people and did not always escalate concerns as required. During the inspection staff raised a whistle blowing concern, the provider began a process of investigation.

Right Culture: The culture of the service supported people and staff in an inclusive way; enabling people to live their day to day lives as they chose to. Staff told us that the culture of the service had greatly improved as a new team had been formed. However, quality assurance systems to assess and monitor the service were not always being routinely used. This meant the provider did not have enough oversight of the service to ensure it was being managed safely and quality maintained. Therefore, we could not always be assured people always

receive high quality care.

There were missed opportunities for staff to involve people in day to day activities such as cooking, cleaning, laundry. There were long periods of time when people were not spoken to, particularly people who did not seek staff attention. One person spent all day in bed due to not having appropriate equipment in place to enable them to access the rest of the house.