2a & 2b Mayfair

2a and 2b Mayfair is a residential care home (without nursing) which is registered to provide a service for up to ten people with learning disabilities and other associated difficulties. At the time of inspection the service was providing support to ten people aged between 29 and 52 years old. 2a and 2b Mayfair is two homes that are connected by a corridor. People who have more complex behavioural needs reside in one side of the service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good. There was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

Staff had been trained in safeguarding people and health and safety policies and procedures. Their knowledge, skill and understanding contributed to keeping people, themselves and others as safe as possible. People continued to be supported by suitable staffing ratios.

People's health and well-being needs were assessed and met by staff who responded very effectively to people's changing needs. The service worked very closely with health and other professionals to ensure they met people's health and well-being needs to a very high standard.

The service understood the relevance of the Mental Capacity Act 2005, Deprivation of Liberty Safeguards (DoLS) and consent which related to the people in their care. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible. There were the policies and systems in the service to support this practice.

The caring, committed and enthusiastic staff team continued to meet people's needs with kindness and respect. People's privacy and dignity were promoted at all times. The service was exceptionally responsive to peoples communication needs in a person centred way.

People received good care from a well-led service. Systems were in place to assess and monitor the quality of the service. The registered manager was experienced and qualified and listened and responded to people, staff and others. Staff said they felt supported by the registered manager and said they were listened to if concerns were raised.

Further information is in the detailed findings below.

The five questions we ask about services and what we found