Parkview

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service received planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service: The registered manager had good oversight into the day to day culture of the home. There were systems in place to monitor the quality and safety of the service. The registered manager was a visible presence within the home and had a good working relationship with people and staff.

People received personalised care from staff who had a good understanding of their needs. Staff received appropriate training and support in their role. They were confident in providing effective support around people's behaviour and anxiety.

The provider assessed people's needs and reviewed people's care plans to ensure they were receiving appropriate support. Guidance from professionals was incorporated into people's care plans where required.

Risks to people were assessed and reduced and there were systems in place to protect people from the risk of suffering abuse or avoidable harm.

People's communication needs were met by staff who understood their preferences and motivations.

People were supported to access healthcare services and overcome any fears they had around accessing appointments or meeting professionals. People were supported to achieve good outcomes in relation to their health and nutrition.

People were supported to follow their interests, build their skills and explore their independence. There were enough staff in place to meet people's needs and support them in their daily routines and activities. People were encouraged to develop friendships and maintain contact with families. People were treated with dignity and respect and given privacy when they wanted time alone.

People were involved in the planning and reviewing of their care. The provider involved people in developing the service and monitoring the quality of care.

The environment at Parkview was suitable for people's needs. People were comfortable in the home and had the opportunity to decorate their personal spaces as they wished.

Staff understood the need to gain appropriate consent to care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

There were appropriate systems in place to handle complaints and listen to people's feedback.

The provider had a proven history of providing responsive and empathetic end of life care.