Navara Lodge

We found the following examples of good practice.

People had been supported to keep in touch with their families throughout the COVID-19 pandemic. Staff provided support where necessary so that people could phone or video call their families. Letters and cards were also sent to families and friends. Visitors to the service used a outside area or room in the home which had its own designated access to manage the flow of visitors. The expectations and procedures for visitors to the service were clear. Visitors were asked to enter the home from the back of the property where they were provided with guidance, personal protective equipment (PPE) and health screening was completed. Each visitor also had their temperature checked by staff on arrival.

The provider had developed policies and procedures in response to the coronavirus pandemic. These policies had been adapted to reflect the changes throughout the last 12 months. The guidance and information for staff was clear with detailed safe systems of work for the home.

The registered manager understood the requirements to ensure correct infection control standards and protocols were in place. At the time of the inspection there were no visible signs or concerns regarding infection control or the cleanliness of the home.

Mechanisms were in place to support of staff, and risk assessments had been completed with staff or people who used the service who were identified as facing higher risks from COVID-19. Staff were regularly tested for COVID-19 and had received COVID-19 vaccinations. Staff who were unable to receive the vaccination had a risk assessment to ensure any further risk of spreading the virus was mitigated.

People were supported in a person centred way, when implementing the changes and procedures required to minimise the risk of COVID 19 in the home. We heard of examples of how individuals had been supported with real compassion and understanding when they had become distressed during this time.

The five questions we ask about services and what we found