Elizabeth House

People's experience of using this service: People told or indicated to us that they felt safe and were happy living in Elizabeth House. The house was sociable with a calm, engaging atmosphere.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways:

• People were involved in planning their care. • People were supported to follow their interests, set goals and increase their independence. • People had good access to their local community and opportunities to meet people and were supported to maintain relationships with friends and family.

People were supported by a consistent team of staff who were kind and caring. Staff had good relationships with people and knew them well.

Staff had good knowledge of people's condition, their needs, and how to support them appropriately. Care plans were person centred and gave clear guidance on how people wished to be supported with their diverse needs. Significant work had been done to ensure that the service was responsive to people's needs. When significant decisions had been made, all people living in the service had been considered. This was continually under review to ensure that the service continued to meet the needs of everyone. People's support and social needs were known and staff worked hard with the people to ensure that all of their needs were explored and met.

There was clear leadership and an open culture where staff and people could raise concerns or issues. The service had values which the staff worked to.