Purley House

Right Support ● The service supported people to have control and independence over their own lives. ● People were supported by staff to pursue their interests and work towards their aspirations and goals. ● People had a choice about their living environment and were able to personalise their rooms. ● Staff supported people to take part in activities and pursue their interests in their local area. ● Staff supported people to play an active role in maintaining their own health and wellbeing.

Right Care ● Staff promoted equality and diversity in their support for people. ● People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to people's individual needs. ● Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. ● The service had enough appropriately skilled staff to meet people's needs and keep them safe. ● People could take part in activities and pursue interests that were tailored to them. The service gave people opportunities to try new activities that enhanced and enriched their lives.

Right culture ● The provider did not always ensure the maintenance of the premises safety in regards to legionella checks, thermostatic mixing valves and fail-safe checks. ● Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. ● Staff turnover was very low, which supported people to receive consistent care from staff who knew them

well. ● Staff placed people's wishes, needs and rights at the heart of everything they did. ● People and those important to them, were involved in planning their care. ● Staff evaluated the quality of support provided to people, involving the person and other professionals as appropriate. ● People's quality of life was enhanced by the service's culture of improvement and inclusivity. ● Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.