Slade House

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

Why the service is rated Good.

People and their relatives felt confident that people were safe and secure when receiving care. There were clear systems in place to ensure the safety of people. Staff had received training to identify if people were at risk from abuse or harm.

Sufficient staff were deployed to ensure that people had a consistently reliable service. Recruitment procedures to appoint new staff were thorough. People were supported to take their medicines safely.

People who use the service used a range of communication methods. These included non-verbal to limited verbal communication. People's individual methods of communication were clearly understood by staff.

People received good quality care. Staff treated people with respect and kindness at all times and were passionate about providing a quality service that was person centred. People were encouraged to live a fulfilled life with activities of their choosing and were supported to keep in contact with their families.

People's dignity and privacy was respected. People told us staff were reliable, friendly, and caring. Staff developed positive and caring relationships with the people they supported and used creative ways to enable people to remain independent.

Quality assurance frameworks in place across the service were robust. The registered manager conducted regular audits that were systematic and meaningful. They ensured the service continued to provide excellent quality and safe care. The records kept of these checks showed that, where issues were identified, prompt action had been taken.

People received their care and support from a staff team that had a full understanding of people's care needs and the skills and knowledge to meet them. Staff were given an induction when they started and had

access to a range of training to provide them with the level of skills and knowledge to deliver care efficiently.

Further information is in the detailed findings in the full report.

The five questions we ask about services and what we found