Purley Park Trust (DCA) (Unit 2)

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service People and their relatives told us the staff, management and leadership of the provider were caring, approachable and professional, which promoted a high-quality standard of care. There was a positive culture within the service, which focussed on supporting people to explore their potential and celebrate their achievements.

The registered manager played an active role in the day to day care and support people received. They had systems in place to monitor the quality and safety of the service and worked with other stakeholders to optimise the effectiveness of care.

People were supported to live full and active lives and given choices and control about how their care was delivered. People and relatives told us they were fully involved in decisions about their care and that any complaints or feedback would be listened to by the provider.

People received personalised care which promoted their health and wellbeing. People were supported appropriately with their health, behaviour, safety and wellbeing and were encouraged to be as independent as possible.

People felt safe receiving care from staff and were treated with dignity and respect. Staff understood people's needs and received training and ongoing support in their role.

There were enough numbers of staff in place, who had been subject to appropriate recruitment checks.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk