Roebuck Rise

Roebuck Rise was able to demonstrate how they were meeting all of the underpinning principles of Right support, right care, right culture.

Right Support ● Staff supported people to have the maximum possible choice control and independence to enable control over their own lives. ● People were supported to make decisions following best practice in decision-making and staff communicated with people in ways that met their needs. ● Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcomes. ● People were supported to play an active role in maintaining their own health and wellbeing.

Right Care ● People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. ● Staff understood how to protect people from poor care and abuse. Staff had training about how to recognise and report abuse and they knew how to apply it. ● Staff were knowledgeable about and committed to using techniques that promoted the reduction in restrictive practice. ● People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. ● The service had enough appropriately skilled staff to meet people's needs and keep them safe. ● People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.

Right Culture ● Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. ● People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people living with complex needs, a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs. ● Staff placed people's wishes, needs and rights at the heart of everything they did. ● Staff turnover was very low, which supported people to receive consistent care from staff who knew them well.