66 Dudley Street

People were kept safe by staff who knew how to report concerns of abuse and manage risks. There were sufficient numbers of staff in place and recruitment was ongoing to improve consistency for people. Medicines were managed in a safe way and there were effective infection control practices in place.

People were supported by staff who had received training and supervision. People's dietary needs had been met, and people had access to healthcare services where needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who were kind and caring to them. People were provided with choice and their independence was encouraged.

Staff knew people well and records held personalised information about people's preferences with regards to their care. People had access to social activities that met their interests. Complaints made had been investigated.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.