Pinkneys Road
- Care home
- 3 beds
- No nursing
- Registered since 2010
- Cox Green, Windsor and Maidenhead, South East
This service is registered but is not currently providing care.
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Requires improvement.
18 months
since the latest rating was published.
Pinkneys Road: inspection record
Rated Requires improvement in April 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: 5 Winston Court (Good, 0.2 miles away) and 9 Allenby Road (Good, 0.7 miles away).
Nearest care homes:
- G 5 Winston Court Good, 0.2 miles away
- G 9 Allenby Road Good, 0.7 miles away
- RI St Mark's Care Home Requires improvement, 0.7 miles away
- – Clara Court Not yet rated, 0.7 miles away
- RI 25 Welby Close Requires improvement, 1.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 25 April 2025 (assessment visit 14 January 2025). Quoted under the Open Government Licence.
Date of Assessment: 18 February 2024 to 12 March 2024. The service is a care home providing support to adults of all ages living with a learning disability or autistic people. The assessment took place due to concerns we received regarding poor culture in the service and people not receiving their care when required. We found breaches of regulations relating to safeguarding, staffing and governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
- Safe No rating
- Effective Good
- Well-led No rating
Read the rest of CQC's summary
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
During this assessment, we found processes to help ensure that safeguarding concerns are reported and reviewed to mitigate the risk to people were not always effective and there had been an incident whereby a person was found to have a bruise and this had not been looked into. Staff had not received appraisals and supervisions as required. The provider’s monitoring systems had not always been effective as they had failed to identify and address the concerns we found during our inspection.
There were good systems to protect people from the risk of infection and cross contamination and staff followed good practice. The home was clean, fresh and well-maintained. There were systems in place for the safe recruitment of staff. People and their relatives were involved in their pre-admission assessment, care planning and the management of individual risks.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to the way safeguarding concerns were managed and staffing.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 11 March 2020. Latest assessment published 25 April 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Voyage 1 LimitedBrand: Voyage
- Ownership type
- Organisation
- Companies House number
- 02215899 (opens Companies House)
Voyage 1 Limited runs 278 services in England, 76 of them in the South East. 239 are rated Good or Outstanding, 24 are rated Requires improvement or Inadequate and 15 have no rating yet.
Other services run by Voyage 1 Limited
- O 1 Sheringham Avenue Outstanding. Care home, Enfield, London
- O 23 Cecil Road Outstanding. Care home, Derbyshire, East Midlands
- O 4 Pages Orchard Outstanding. Care home, Oxfordshire
- O Bewick House Outstanding. Care home, Darlington, North East
Getting help from Royal Borough of Windsor and Maidenhead
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Windsor and Maidenhead
- Ask for a care needs assessment
- Phone: 01628 683744
- Support for carers
- Paying for care: Royal Borough of Windsor and Maidenhead
Checked on the council's website, November 2026.
Common questions
- Does Pinkneys Road provide nursing care?
- No. The Care Quality Commission lists Pinkneys Road as a care home without nursing.
- How many beds does Pinkneys Road have?
- The Care Quality Commission's register lists 3 beds at Pinkneys Road.
- When was Pinkneys Road last inspected?
- The Care Quality Commission's latest rating for Pinkneys Road was published on 25 April 2025.
- Who runs Pinkneys Road?
- Pinkneys Road is run by Voyage 1 Limited. It runs 278 services in England, 76 of them in the South East.
- What is Pinkneys Road's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 25 April 2025.
Contact
- Phone
- 01628 626167
- Address
- 87 Pinkneys Road, Maidenhead, SL6 5DT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: 5 Winston Court (Good, 0.2 miles away) and 9 Allenby Road (Good, 0.7 miles away).
Nearest care homes:
- G 5 Winston Court Good, 0.2 miles away
- G 9 Allenby Road Good, 0.7 miles away
- RI St Mark's Care Home Requires improvement, 0.7 miles away
- – Clara Court Not yet rated, 0.7 miles away
- RI 25 Welby Close Requires improvement, 1.2 miles away