Phoenix House

The building was on one level and people had a single room with en-suite facilities. Communal spaces included a kitchen, dining area, television room, sensory room and accessible gardens.

People were supported by sufficient numbers of suitably trained staff. Medicines were safely managed. Information showed when staff should administer medicines that were prescribed as required. The service was well led. There was a registered manager at the home who maintained oversight and had effective quality assurances systems in place. The registered manager was supported in their role by the operations team who visited regularly. People and staff had regular meetings to discuss their views, if needed, actions were identified and acted on.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

Not all Key Lines of Enquiry were assessed at this inspection, so the principles of Right support, right care and right culture were only reviewed in relation to the areas inspected.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support: • Staff knew how to engage with people meeting their specific communication needs and we saw positive responses to staff from people. • Staff genuinely showed a passion for improving outcomes for people and promoting choice.

Right care:

• People appeared comfortable with staff and there was much laughter and interaction throughout the day. • Care practices were designed with people to meet their specific needs.

Right culture: • The service promoted a positive culture and put people first. • Morale was high, and this was felt throughout the service. • Staff were encouraged to share ideas and knowledge about what worked best for people.