Lavender House and Primrose Lodge
- Care home
- 11 beds
- No nursing
- Registered since 2014
- Trowbridge, Wiltshire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
133 of 151
rated care homes in Wiltshire are rated Good, like this one.
Lavender House and Primrose Lodge: inspection record
Rated Good in March 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Goodson Lodge Care Centre Good, 0.4 miles away
- G Durlston House Good, 0.6 miles away
- G Durlston Lodge Good, 0.6 miles away
- RI Grange Court Requires improvement, 0.6 miles away
- – The Old Rectory No overall rating, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 20 October 2021. Quoted under the Open Government Licence.
Lavender House and Primrose Lodge is a care home across two buildings on the same site. The service is registered to provide accommodation and personal care for up to 11 people. At the time of the inspection there were 11 people living at the service. The service provides specialist support to people with learning disabilities, physical disabilities, autism and complex needs.
What inspectors found
We reviewed the safe management of medicines for people in response to a high number of medicine errors reported to CQC. We found that these errors were responded to appropriately.
Read the rest of CQC's summary
We raised areas of improvement relating to the security and storage of medicines and the disposal of a person's medicine following their expiry date. The provider took immediate action to address these concerns during the inspection.
Staff had received training to administer medicines and their ongoing competencies were reviewed. We observed the administration of medicines and saw this was completed appropriately.
Monthly medicines audits were being completed. A medicines policy was available to support staff in administering medicines.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The principles of right support, right care, right culture were not assessed at this inspection as not all Key Lines of Enquiry were inspected.
Questions to ask when you visit
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Sonia Carr
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 20 October 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Voyage 1 LimitedBrand: Voyage
- Ownership type
- Organisation
- Companies House number
- 02215899 (opens Companies House)
Voyage 1 Limited runs 278 services in England, 41 of them in the South West. 239 are rated Good or Outstanding, 24 are rated Requires improvement or Inadequate and 15 have no rating yet.
Other services run by Voyage 1 Limited
- O 1 Sheringham Avenue Outstanding. Care home, Enfield, London
- O 23 Cecil Road Outstanding. Care home, Derbyshire, East Midlands
- O 4 Pages Orchard Outstanding. Care home, Oxfordshire, South East
- O Bewick House Outstanding. Care home, Darlington, North East
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does Lavender House and Primrose Lodge provide nursing care?
- No. The Care Quality Commission lists Lavender House and Primrose Lodge as a care home without nursing.
- How many beds does Lavender House and Primrose Lodge have?
- The Care Quality Commission's register lists 11 beds at Lavender House and Primrose Lodge.
- When was Lavender House and Primrose Lodge last inspected?
- The Care Quality Commission's latest rating for Lavender House and Primrose Lodge was published on 19 March 2019.
- Who runs Lavender House and Primrose Lodge?
- Lavender House and Primrose Lodge is run by Voyage 1 Limited. It runs 278 services in England, 41 of them in the South West.
- What is Lavender House and Primrose Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 March 2019.
Contact
- Phone
- 01225 753485
- Address
- 62 The Down, Trowbridge, BA14 7NQ Map (opens Google Maps)
Compare nearby
- G Goodson Lodge Care Centre Good, 0.4 miles away
- G Durlston House Good, 0.6 miles away
- G Durlston Lodge Good, 0.6 miles away
- RI Grange Court Requires improvement, 0.6 miles away
- – The Old Rectory No overall rating, 0.8 miles away