Goodson Lodge Care Centre

People were receiving safe and effective care at Goodson Lodge Care Centre. Staff had a comprehensive understanding of their responsibilities under safeguarding, and the registered manager understood their regulatory responsibilities. People saw healthcare professionals in a timely way and staff kept records of advice provided. Staff had regular handovers which helped ensure they were up to date with any changes of needs.

People were supported by enough staff who had been recruited safely. Staff had received appropriate training needed for their roles. Staff enjoyed working at the service and the provider had comprehensive resources, information and support to promote staff wellbeing. Equality, diversity and inclusion amongst the workforce was promoted and all staff were made to feel welcome and respected.

People had an individual care plan which was regularly reviewed. Risks to people’s safety had been identified, however, some measures to mitigate risks were not always implemented in a timely way. People had support from staff to help manage their medicines. We found medicines were not always managed safely which we shared with the registered manager and provider. Prior to this assessment, there had been 1 incident where incorrect information had been sent with a person when they were transferred to hospital. Leaders took action to put systems in place to prevent recurrence of this type of incident happening again. There was a culture of learning at the service when things went wrong. Incidents were analysed and investigations were completed where needed. The provider shared learning from incidents and events with all their services to help drive improvement in relation to care safety and quality.

Governance systems were well established, and audits and checks were completed for a range of areas across the service. Different staff were involved in carrying out these checks which continually helped to identify improvements. Whilst some of our finding had not been identified, the registered manager and provider were very responsive to our feedback and acted without delay to address shortfalls.

Statutory notifications had been submitted as required and the registered manager was aware of their responsibility under Duty of Candour.