Kibworth Knoll

We found the following examples of good practice.

● Staff had received training in Covid-19 and Infection Prevention and Control practices. Policies and government guidance was accessible to staff, and the registered manager shared information with staff regularly. ● Staff were wearing personal protective equipment (PPE) and this was available in various areas of the service. The registered manager was assured that staff were using PPE appropriately. ● People were supported to stay in touch with their families. Staff supported people to use a range of technology such as Skype, Facetime calls, telephone calls and letters to maintain contact and relationships. This helped to promote people's mental wellbeing and health. ● People and staff received regular testing for Covid-19. Testing was carried out by the management team and senior staff who had completed training and competency assessments. Where people were not able to consent to testing, mental capacity assessments and best interest decisions had been completed. ● The service was clean and well maintained. Additional cleaning tasks were taking place to ensure high touch points were cleaned regularly. This helped to maintain good hygiene standards.

Further information is in the detailed findings below.

The five questions we ask about services and what we found