Moorlands Grange

The service is a purpose-built building and is set out across 2 floors, each divided into 2 units, with adapted facilities. Each unit has a kitchen, lounge and dining area. Each bedroom has an en-suite facility.

Risks associated with people's care were appropriately assessed and staff were aware of said risks. Improvements had been made to records associated with risks to people's care. We found risk assessments and care plans to be detailed and person-centred.

People told us they felt safe. Staff were trained in and aware of their safeguarding responsibilities. Infection, prevention and control measures were followed to ensure staff protected people from the risk of infection.

Sufficient numbers of staff were available in line with people's needs. People and relatives mostly spoke positively about the care received from the staff team. One person said, "Yes I feel safe here, the staff are so good."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Effective quality and governance processes were in place and the registered manager worked proactively to drive service improvement. Any concerns were promptly investigated, and lessons learnt were shared with staff. The service worked with the on-site health care team and other health and social care professionals to ensure people's care was effective.