White Cliffs Lodge
- Care home
- 15 beds
- No nursing
- Registered since 2011
- Dover, Kent, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection improved it from Inadequate to Good.
16 months
since the latest rating was published.
332 of 445
rated care homes in Kent are rated Good, like this one.
White Cliffs Lodge: inspection record
Rated Good in June 2025, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Dover House Requires improvement, less than 0.1 miles away
- RI Harmonia Village Requires improvement, 0.1 miles away
- RI Twyford House Requires improvement, 0.4 miles away
- G Felbrigg House Good, 0.6 miles away
- G United Response - 1 St Alphege Road Good, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 5 June 2025 (assessment visit 20 March 2025). Quoted under the Open Government Licence.
Date of assessment: 19 to 28 May 2025. White Cliffs Lodge is a residential care service providing accommodation and personal care support to people living with a learning disability, physical and mental health support needs. At the time of this assessment there were 13 people receiving care and support in the service. The service offers shared accommodation for people in White Cliffs Lodge and 6 self-contained flats in White Cliffs Court.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The provider was previously in breach of the legal regulations in relation to safe care and treatment, safeguarding people from improper treatment and abuse, staffing, treating people with dignity and respect, person-centred care and governance. Improvements were found at this assessment and the provider was no longer in breach of these regulations.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People received safe support and care from a consistent staff team. Staff knew them well, were well-trained, supported by the managers and recruited safely. There were sufficient staff allocated to support people to keep well and to do what they liked, such as to go out or to enjoy other activities within their home. People were supported to take positive risks and to build their independence and skills. People’s support plans were reviewed and improved with their input. People were involved in redecoration and design of their home environment. Staff treated people with kindness and dignity, supported them to make their own choices and respected them. The management team ensured necessary restrictions on people’s liberties which were required to provide safe care and support were in place. Deprivation of liberty safeguard applications were raised with local authority as required. Any safeguarding concerns were treated seriously by staff, appropriately reported and addressed to protect people. People and their relatives felt listened to and involved. There was a positive culture and good communication in the service and within the staff team. The governance systems had been reviewed and improved. The managers carried out regular checks of quality and safety of the service and improvements were identified and completed as per the action plans in place. Where we raised with the provider any further improvements in relation to record keeping, these were immediately actioned and implemented. The provider worked well with other healthcare and social care professionals.
This service has been in Special Measures since 21 July 2023. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
The provider was previously in breach of the legal regulations in relation to safe care and treatment, safeguarding and staffing. Improvements in staffing and staff training, staff being able to recognise and report safeguarding concerns, and how the provider assessed and monitored individual risks to people were found at this assessment. The provider was no longer in breach of these regulations.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
The provider was previously in breach of the legal regulation in relation to providing support to people with dignity and respect. Improvements in staff culture and how staff treated and supported people were found at this assessment. The provider was no longer in breach of this regulation.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
The provider was previously in breach of the legal regulation in relation to person-centred care. Improvements around how people’s support and care was planned and delivered were found at this assessment. The provider was no longer in breach of this regulation.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
The provider was previously in breach of the legal regulation in relation to good governance. Improvements around how the provider monitored and improved the quality and safety of the service provided to people were found at this assessment. The provider was no longer in breach of this regulation.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Paul Hedgecock
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 21 July 2023. Latest assessment published 5 June 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- White Cliffs Lodge LimitedBrand: CareTech Community Services
- Ownership type
- Organisation
- Companies House number
- 04351559 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does White Cliffs Lodge provide nursing care?
- No. The Care Quality Commission lists White Cliffs Lodge as a care home without nursing.
- How many beds does White Cliffs Lodge have?
- The Care Quality Commission's register lists 15 beds at White Cliffs Lodge.
- When was White Cliffs Lodge last inspected?
- The Care Quality Commission's latest rating for White Cliffs Lodge was published on 5 June 2025.
- Who runs White Cliffs Lodge?
- White Cliffs Lodge is run by White Cliffs Lodge Limited.
- What is White Cliffs Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 June 2025.
Contact
- Phone
- 01304 219213
- Address
- Primrose Road, Dover, CT17 0JA Map (opens Google Maps)
Compare nearby
- RI Dover House Requires improvement, less than 0.1 miles away
- RI Harmonia Village Requires improvement, 0.1 miles away
- RI Twyford House Requires improvement, 0.4 miles away
- G Felbrigg House Good, 0.6 miles away
- G United Response - 1 St Alphege Road Good, 0.6 miles away