Twyford House
- Care home
- 12 beds
- No nursing
- Registered since 2014
- Dover, Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
89 of 445
rated care homes in Kent are rated Requires improvement, like this one.
Twyford House: inspection record
Rated Requires improvement in July 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: White Cliffs Lodge (Good, 0.4 miles away) and Hillbrow (Good, 0.4 miles away).
Nearest care homes:
- G White Cliffs Lodge Good, 0.4 miles away
- RI Dover House Requires improvement, 0.4 miles away
- G Hillbrow Good, 0.4 miles away
- RI Harmonia Village Requires improvement, 0.5 miles away
- G Felbrigg House Good, 0.6 miles away
About the service
From the Care Quality Commission's inspection report published 22 July 2022. Quoted under the Open Government Licence.
Twyford House is a residential care home providing accommodation and personal care to 11 people at the time of the inspection. The service is registered to support up to 14 people.
What inspectors found
Right Support The service did not always support people to have the maximum possible choice, control and independence as possible. Peoples views about the service they received, and the support provide by staff was not sought. People did not always have a voice in their own care. Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome. The size of the service was larger than current best practice guidance. However, was set back from the street and there were no signs to identify it as a service for people with learning disabilities and autism.
Read the rest of CQC's summary
Right Care There were times where there were not enough staff to provide the support people were assessed as needing and people did not receive this support. Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it.
Right culture Staff turnover had been high, which did not support people to receive consistent care from staff who knew them well. Staff recruitment processes had been followed to ensure staff were safe to provide support to people. Governance processes had not always been effective in ensuring there was up to date information for staff. There were areas where staff practice could be improved to ensure people were treated with kindness, dignity and respect. For example, how some staff spoke to people.
Questions to ask when you visit
- Safe was rated Requires improvement on 22 July 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 22 July 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 22 July 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Voyage 1 LimitedBrand: Voyage
- Ownership type
- Organisation
- Companies House number
- 02215899 (opens Companies House)
Voyage 1 Limited runs 278 services in England, 76 of them in the South East. 239 are rated Good or Outstanding, 24 are rated Requires improvement or Inadequate and 15 have no rating yet.
Other services run by Voyage 1 Limited
- O 1 Sheringham Avenue Outstanding. Care home, Enfield, London
- O 23 Cecil Road Outstanding. Care home, Derbyshire, East Midlands
- O 4 Pages Orchard Outstanding. Care home, Oxfordshire
- O Bewick House Outstanding. Care home, Darlington, North East
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Twyford House provide nursing care?
- No. The Care Quality Commission lists Twyford House as a care home without nursing.
- How many beds does Twyford House have?
- The Care Quality Commission's register lists 12 beds at Twyford House.
- When was Twyford House last inspected?
- The Care Quality Commission's latest rating for Twyford House was published on 22 July 2022.
- Who runs Twyford House?
- Twyford House is run by Voyage 1 Limited. It runs 278 services in England, 76 of them in the South East.
- What is Twyford House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 July 2022.
Contact
- Phone
- 01304 241804
- Address
- Whitfield Avenue, Dover, CT16 2AG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: White Cliffs Lodge (Good, 0.4 miles away) and Hillbrow (Good, 0.4 miles away).
Nearest care homes:
- G White Cliffs Lodge Good, 0.4 miles away
- RI Dover House Requires improvement, 0.4 miles away
- G Hillbrow Good, 0.4 miles away
- RI Harmonia Village Requires improvement, 0.5 miles away
- G Felbrigg House Good, 0.6 miles away