Harmonia Village
- Care home
- 36 beds
- Nursing care
- Dementia care
- Registered since 2023
- Dover, Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
15 months
since the latest rating was published.
89 of 445
rated care homes in Kent are rated Requires improvement, like this one.
Harmonia Village: inspection record
Rated Requires improvement in July 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: White Cliffs Lodge (Good, 0.1 miles away) and Felbrigg House (Good, 0.5 miles away).
Nearest care homes:
- RI Dover House Requires improvement, 0.1 miles away
- G White Cliffs Lodge Good, 0.1 miles away
- RI Twyford House Requires improvement, 0.5 miles away
- G Felbrigg House Good, 0.5 miles away
- G United Response - 1 St Alphege Road Good, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 31 July 2025 (assessment visit 20 January 2025). Quoted under the Open Government Licence.
Date of inspection: This inspection took place on 18 and 20 February 2025. We found 3 breaches of the regulations in relation to safe care and treatment, cleanliness and good governance. This was the services first inspection and was unannounced.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
Harmonia Village provides support to older people many of whom live with dementia. The service is provided across six houses which are arranged on a ‘street’. There is also a main building, the hub, which includes a lounge area and dining area as well as toilet facilities. People spent time in the hub undertaking activities or eating meals.
There were some areas where the service needed to make improvements. For example, ensuring lessons from incidents were shared with all staff and care plans included a sufficient level of detail. Prior to the inspection there were some areas where more staffing was needed. However, this concern was addressed during the inspection. We identified some areas where cleanliness could have been improved.
There were systems in place to provide governance. However, these systems had not always led to the improvements needed and would benefit from review in some areas. The model of care provided was aimed at increasing independence. However, there were times when more flexibility had been needed to support people’s needs.
People were supported to receive their medicine on time. However, there were some areas where medicine management needed to be improved. These concerns were addressed during the inspection.
People were protected from the risk of abuse. The environment was managed safely to ensure risks such as fire safety were managed. People were supported to move into the service safely.
The service worked in partnership with other services to improve outcomes for people. The registered manager was accessible to staff and people. Where people raised concerns, action had been taken, and people and staff were listened to.
We have asked the provider for an action plan in response to the concerns found at this inspection.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated Requires Improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. The service was in breach of legal regulation in relation to people’s safe care and treatment and the cleanliness of the service.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated Requires Improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance and record keeping at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 31 July 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 31 July 2025. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Syam Mohan Mohanan Pillai
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Harmonia Care Village LimitedBrand: The Graham Care Group
- Ownership type
- Organisation
- Companies House number
- 13979587 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Harmonia Village provide nursing care?
- Yes. The Care Quality Commission lists Harmonia Village as a care home with nursing.
- How many beds does Harmonia Village have?
- The Care Quality Commission's register lists 36 beds at Harmonia Village.
- When was Harmonia Village last inspected?
- The Care Quality Commission's latest rating for Harmonia Village was published on 31 July 2025.
- Who runs Harmonia Village?
- Harmonia Village is run by Harmonia Care Village Limited.
- What is Harmonia Village's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 31 July 2025.
Contact
- Address
- 42 Randolph Road, Dover, CT17 0FZ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: White Cliffs Lodge (Good, 0.1 miles away) and Felbrigg House (Good, 0.5 miles away).
Nearest care homes:
- RI Dover House Requires improvement, 0.1 miles away
- G White Cliffs Lodge Good, 0.1 miles away
- RI Twyford House Requires improvement, 0.5 miles away
- G Felbrigg House Good, 0.5 miles away
- G United Response - 1 St Alphege Road Good, 0.5 miles away