Valley Court

People and relatives told us they felt safe and cared for. Staff had received safeguarding training and concerns had been raised and acted on appropriately. Medicines were managed safely, and we observed good infection control practices. The provider's recruitment process had not always been followed; however, this was being addressed by the quality manager. We saw there were enough staff to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were happy with the quality of the food and choices available. Staff received training appropriate to people's needs. People were supported to access healthcare professionals when required. Healthcare professionals we spoke to were complimentary about the staff team and support provided.

People told us they felt respected and had their privacy and dignity maintained. They also told us staff were kind and caring. People and relatives were involved in decisions about their care and their independence was encouraged. Overall, care plans contained personalised information about people and staff knew people well. End of life care plans were in place and staff had received training. People told us and we saw that activities took place daily including group sessions and one to one in people's bedrooms. People told us they knew how to raise any concerns if needed and felt they would be listened to.