Inshore Support Limited - 27 Highfield Road

We found the following examples of good practice.

● Robust visiting procedures were in place to prevent infection entering the home. These included the completion of a questionnaire confirming visitors were well, had no symptoms of COVID-19, and the wearing of Personal Protective Equipment (PPE). ● Relatives could visit their family members if they wished by making advance arrangements. These could include garden visits if preferred. People could also maintain regular contact with their relatives by telephone. ● The use of single occupancy bedrooms, social distancing and good ventilation minimised infection transmission risks. ● PPE stocks were good and PPE was available throughout the home. Staff wore PPE that met current guidance. ● A three times weekly COVID-19 testing programme for staff was maintained and people were tested every 28 days. If people or staff tested positive, they would be required to self-isolate in line with government directives. ● The premises were clean and hygienic. Cleaning regimes were maintained throughout the day and night. ● Staff had received training in Infection Prevention Control (IPC) procedures that included, COVID-19 awareness, donning and doffing and testing processes. ● The provider was proactive to ensure the IPC policy was current and reviewed when new government guidance was issued.

The five questions we ask about services and what we found