Inshore Support Limited - 10 Melbourne Road

We found the following examples of good practice.

● Safety procedures were in place to prevent infection entering the home by visitors and staff. Relatives could arrange to visit their family member if they wanted to and would be required to follow safety procedures. ● Staff understood the need to promote social distancing within the home to help keep people safe from infection transmission. ● Staff implemented safety measures when re-admitting people back home. These included COVID-19 testing, self-isolation and the monitoring of people's temperature and wellbeing. ● Personal Protective Equipment (PPE) was available throughout the home. Management made observations to ensure staff wore PPE and disposed of used PPE correctly. ● Staff took a COVID-19 test three times a week and people every 28 days. If people or staff tested positive, they would be required to self-isolate in line with government rules. ● The premises were clean and hygienic whilst still retaining a homely atmosphere. Deep and touch point cleaning was maintained to reduce a risk of infection transmission. ● Staff had received Infection Prevention Control (IPC), COVID-19 awareness and testing process, and donning and doffing training. ● The IPC policy was reviewed regularly. COVID-19 specific guidance for staff was updated as the need arose. Senior management and the registered manager offered staff support and the opportunity to access counselling to promote their wellbeing.

The five questions we ask about services and what we found