Gower Gardens Residential Care Home

The care home accommodates people in one adapted building over three floors. People had access to a lounge and dining area on each floor and a cinema room and garden were also available for people to use.

People were supported to access healthcare professionals when their needs changed, however some people had not had their annual dental checks. Staff received training and competencies to ensure they were skilled to meet people's needs. People were offered a choice of food and the environment was warm and welcoming with further refurbishments taking place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service mainly supported this practice. There was a delay in applying for one person's DoLS application.

People and relatives told us care was provided safely. Staff had received safeguarding training and knew how to recognise and report any safeguarding concerns. Infection control measures were in place, and staff competencies were completed to ensure they administered medicines safely. The provider had effective recruitment processes in place and accidents and incidents were analysed to improve care and ensure lessons were learned.

People were supported by kind and caring staff. We observed people being treated with dignity and respect and encouraged to maintain their independence. Staff ensured personal information was kept confidential and people were involved in decisions about their care.

Different activities were available for people to get involved with. Care plans contained information about people's preferences and staff knew people well. Complaints were responded to in a timely way and information about the support people wanted to receive at the end of their life was recorded.