Butterfly House

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for the person using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. The person's support focused on them having as many opportunities as possible to gain new skills and become more independent.

The person was kept safe by staff who knew how to report concerns of abuse and manage risks. There were sufficient numbers of staff in place and recruitment was ongoing to maintain consistency of care. Medicines were managed in a safe way.

The person was supported by staff who had received training and supervision. The person's dietary needs were being met, and they had access to healthcare services where needed. The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The person was supported by staff who were kind and caring to them. The person's independence was encouraged. Staff knew the person well and records held personalised information about the person's preferences with regards to their care.

The person had access to social activities that met their interests and needs. A complaints procedure was available for the person and their relative to access if they had a need.

The person received person centred care. A relative and staff expressed confidence in the registered manager and the overall service provided. The person, their relative and staff were given the opportunity to provide feedback. Audits took place to ensure the quality of the service was maintained.