Allenbrook Home (Halesowen)Ltd

Date of Assessment: 01/04/2025 until 22/04/2025. The service is a care home providing nursing care. The service provides support to adults of all ages living with dementia and nursing needs. The service was identified for an assessment due to information received from the local authority and notifications to CQC. We found the provider and leadership team were receptive in responding to improvements identified during this assessment. Before our assessment the provider worked with partners to make improvements to people’s care. The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people to be present in best interests decisions where they did not have capacity. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain a standard of care. Leaders and staff had a shared vision and culture based on listening, learning and trust.