Park House

Park House accommodates people in one adapted building. Since the last inspection a new area of the home has been built to provide care for people living with dementia.

Assessments of individual care needs took place alongside people, so their expectations and preferences were recorded. Assessments included consideration of people's cultural and diversity needs

People were supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who had the necessary skills and knowledge. Staff were supported through ongoing training and supervision to enable them to provide good quality care. Staff promoted people's physical and mental health by liaising with health and social care professionals when required.

People spoke positively about the support they received and told us staff were caring and kind. Staff treated people with respect and maintained their dignity.

People and family members were involved in the development of care plans, which enabled staff to provide the care and support each person had agreed was appropriate to them.

Information was provided to people in an accessible format to enable them to make decisions about their care and support. People knew how to raise a concern or make a complaint, and the provider had systems in place to respond to any complaints received.

The registered manager and staff team were aware of their roles and responsibilities. The registered manager worked with key stakeholders to facilitate good quality care for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk