Lathbury Manor Care Home

Systems and processes to ensure management oversight required embedding into practice. Improvement had been made to audits, however not all concerns had been identified prior to the inspection.

Improvements had been made to risk assessments to mitigate known risks to people. However, some environmental risks had not been identified or assessed. However, these were mitigated immediately after the inspection.

People received their medicines by trained staff. Medicine administration records recorded the reason why a person did not receive their medicine. However, one person had not received their medicine as prescribed.

Safeguarding procedures had been followed and people were protected from abuse. However, improvements were required to ensure records of injuries and potential causes of the injury were recorded.

We received mixed views on staffing levels. Relatives did not always feel there were enough staff on duty. However, staff told us they had enough staffing. During the inspection we observed that staff were not deployed sufficiently. For example, we observed people at risk of falls being left unattended in communal areas. However, the provider had assessed staffing levels by using a dependency tool.

People were supported by staff who knew them well. Relatives and people were involved in care planning. Staff shared information with relatives regarding incidents, concerns, or changes to the person's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff felt supported in their role and enjoyed working at Lathbury Manor. Staff were positive about the management and felt valued and listened to.

The management team were committed to improving the service. They responded well to the feedback given and were open and transparent throughout the inspection.