NE Lincs Crisis (Field View)

This unannounced inspection took place on the 3, 4 and 11 May 2018. At the last inspection of the service on 7 March 2016, the service was compliant with all areas we assessed.

NE Lincs Crisis (Field View) is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At the time of our inspection there were two people using the service, but neither were receiving a regulated activity.

The service had a registered manager in place. 'A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.'

One person we spoke with told us staff were kind and caring and respected their privacy and dignity. Staff knew how to protect people from the risk of abuse and harm. They completed safeguarding training and had policies and procedures to guide them. Staff were clear about the alerting procedures to the local safeguarding team.

Staff were recruited safely and we saw staffing levels had been evaluated to ensure they were appropriate. People accessing the service managed their own medicines and brought their own food into the service, which they prepared independently. The service maintained an 'open door' policy which meant only people assessed as having capacity were able to access the service.

Staff had access to a range of training, supervision and support. Staff told us this provided them with the necessary skills to support people using the service. They told us both the registered manager and service manager were supportive of them in their roles and approachable.

The registered manager had a range of experience to run the service and understood the requirement to report accidents, incidents and other notifiable events to the Care Quality Commission. A range of audits were regularly carried out to enable the quality of the service to be monitored and enable the service to learn. People who used the service, their relatives and other stakeholders were consulted and feedback from them was used to help the service to develop.

The five questions we ask about services and what we found