St Andrews Residential Care Home

There were enough staff on duty and staff were recruited safely. The dependency calculation led to one member of staff, at times, would be present in the units. The providers were closely monitoring the situation and confirmed flexibility was available to increase staffing as needed.

The level of internet connectivity was patchy and deteriorated the further away from the centre of the home people and staff went. The provider had taken steps to address this but found a range of measures had not worked. They were in the process of looking at alternatives.

People were protected from abuse by staff who understood how to identify and report any concerns. Incident monitoring records were appropriately used to understand themes and reasons for the events. These were used to learn lessons and discussed across the team. Medicine management was effective. Staff adhered to COVID regulations and procedures.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The systems the registered manager had in place allowed them to critically review the service and proactively looked at how improvements could be made. The registered manager and staff had worked diligently to ensure the new electronic record system was implemented effectively.

Staff told us that the registered manager was approachable and listened to their views. All felt the registered manager was running a good service. Staff were passionate about providing good care outcomes and took ownership for their practice. They had established good working relationships with all visiting professionals, and this had supported them to deliver effective care and support.