Benton Care Services Limited

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Suitable arrangements were in place to keep people safe. People's personal risks were well-managed and regular checks were carried out on the environment and the vehicles used by the service to make sure people were safe. The provider carried out pre-employment checks on staff. Medicines were administered in a safe manner. The registered manager and staff were open to learning lessons to improve the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service this practice.

People chose the meals they would like to eat. Specific diets were catered for including when people went out on picnics.

Care plans were very detailed and included people's preferences and wishes. They were regularly reviewed. End-of-life plans were in place.

The service had a complaints procedure. Relatives told us they had never had to make a complaint or raise a concern. Not everyone could make a verbal complaint. Staff understood how people communicated and addressed their wishes if they expressed any dissatisfaction.

The registered manager and the staff worked in partnership with other professionals to meet people's needs. Staff felt well-supported by the registered manager.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The registered manager had checks in place to measure the quality of the service. The staff had good working relationships with other professionals to support people's care. People accessed community facilities.