Daisy Vale House

We were somewhat assured that this service met good infection prevention and control guidelines.

The home was clean and there were no malodours. However, we found some areas in the home where there was evidence of damp. The home had already taken steps to address these issues and we are seeking further clarification about this outside of the inspection.

At the time of our inspection the home was not allowing visitors unless there was an emergency or required need. Risks of visiting professionals spreading infection were reduced. Visitors had their temperature taken and were asked about their health before entering the service.

Staff supported people to keep in touch with family and friends through video and phone calls to prevent isolation and promote people's mental wellbeing. Some people living in the home were supported by staff in the community and complied with the current government guidelines.

Cleaning schedules were in place and touch points were being cleaned every two hours. Staff also recorded when they had washed their hands to ensure this was carried out on a regular basis.

The provider had appropriate arrangements to test people and staff for COVID- 19 and was following government guidance on testing.

Staff were trained on how to keep people safe from the risk of infection. All staff wore their PPE in line with government guidance.

People admitted to the service were supported following government guidelines on managing new admissions during the COVID-19 pandemic.

The home's infection prevention and control policy was up to date and in line with current guidance. The home had a contingency plan in place for when emergencies occurred.

Further information is in the detailed findings below.

The five questions we ask about services and what we found