Woodhouse Cottage

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. People were empowered to make their own choices and to maximise their independence, with the support of a highly motivated and committed staff team. People received exceptionally person-centred care, which met their needs and promoted their privacy, dignity and human rights. The home had an exceptionally open, inclusive and empowering culture, which ensured good outcomes were achieved for people.

People were supported by staff who were highly motivated, compassionate and exceptionally caring. Staff had formed trusting relationships with people and encouraged them to live as independently as possible. Care was extremely person-centred and delivered by a staff team who knew people exceptionally well.

The staff team were committed to delivering extremely responsive and person-centred care, which met people's needs and had a very positive impact on their well-being. Respect for people's privacy and dignity was consistently promoted and upheld. Activities were individualised to suit people's personal preferences and staff actively encouraged and supported people to achieve their goals and aspirations. This led to exceedingly great outcomes for people.

People consistently told us they felt safe living at the home. Risks to people's safety were comprehensively assessed, monitored and managed, and this was balanced against people's wish to be as independent as possible. Safe recruitment practices were followed, and people received support from staff who were skilled, well-supported and well-trained.

The home was well-maintained, and people were encouraged and supported to personalise their rooms and the communal areas. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and staff were consistently complimentary of the registered manager and the way the service was

run. The registered manager had established and embedded a person-centred culture within the service, which consistently delivered high quality care. The provider regularly sought feedback from people, staff and relatives, in order to continuously drive improvement and develop the ongoing delivery of care and support people received.