Woodhouse Hall

Right Support People were respected and valued as individuals. People were supported to engage in activities and to learn new skills. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care Most risks to people's care were assessed and actions put in place to manage them. We found some issues with the safety and maintenance of the premises. The manager took immediate action to address the issues and reduce risks for people. Overall, medicines were administered safely but some specific areas needed improvement. The management team were aware of their safeguarding responsibilities; appropriate referrals had been made when required. Incidents and accidents were managed in a way that ensured lessons were learnt to prevent reoccurrence.

Right culture Quality assurance systems were in place and happening regularly, however these had not always been effective in identifying or addressing in a timely way the issues found at this inspection. We have made a recommendation in relation to ensuring quality assurance processes are effective. People were treated with dignity and respect. The management team were knowledgeable and passionate about delivering quality care centred around people's needs and preferences.